Latest News: Microsoft Teams update solves a frustrating problem for an overlooked stoner group

Getting business calls to your particular phone line can be relatively annoying for call line agents

Microsoft is working on a new update for Teams that will make it indeed easier to place and admit calls using its online collaboration tool.

Besides videotape conferencing and plant converse, Teams can also be used to make and admit calls in the same way one would do so with a business phone system. This is especially useful for call line agents that need to route calls to others in their association that can help with a particular issue or question.

According to a support document from Microsoft, call ranges give a greeting communication, music while people are staying on hold, call routing in First In, First Out (FIFO) order and running options for both line overflow and downtime.

Up until now however, call line agents that used their own smartphone to route calls frequently had donors call back their particular lines as opposed to their association’s call line number.

According to a new post on the Microsoft 365 Roadmap, call line agents can now place calls from teams’Calls app using a call line phone number as their frequenter ID.

Although this is n’t the biggest update to Teams, it can insure that a call is duly linked by a philanthropist and that they call back the call line number rather of a call line agent’s particular line.

In a separate post on the Microsoft 365 Roadmap, Microsoft has revealed that it'll be adding the option to cancel call history in June of this time. Once this point rolls out, it'll allow call history druggies to hide call history records from their call history view.

While a VoIP phone could be a good investment for those working from home, Microsoft has continued to ameliorate the calling capacities in Teams so that workers can callco-workers, mates and guests using their being Android smartphone or iPhone.